Person standing on the roadside looking at her phone as a tow truck driver loads her car onto his truck.

Affordable Emergency Roadside Assistance

Updated November 4, 2018 . AmFam Team

Car stranded on the highway? Stalled in your driveway? No matter where you find yourself, American Family Insurance’s emergency roadside service is always ready to help.

Whether it seems like you’re in your car all day or you only make a handful of trips a week, it’s a good idea to have coverage that can get you quick and easy service and help you get back on the road when the unexpected happens — and that’s exactly where American Family’s emergency roadside assistance comes in!

Stranded person leaning against her vehicle while looking at her phone.

What does emergency roadside assistance coverage cost?

Having 24/7 emergency service at your fingertips won’t break the bank — the average American Family customer with this coverage only pays between $10 and $20 per year. Think about how much a tow 30 miles from the nearest repair shop will cost and you’ll have an easy decision to make!

  Person standing on the road next to her broken-down vehicle in a snowstorm.

What do I get with emergency roadside service coverage?

Emergency roadside service coverage helps you pay for service and support when your car can’t make it to a repair shop. Every time you call on our experienced emergency roadside service professionals, you can expect:

Person changing a tire.

Speedy service. When your car breaks down, give us a call and, if available, we’ll send a knowledgeable mechanic your way. They’ll provide up to one hour of labor to diagnose your vehicle’s problem and get it back up and running again.

A tow truck driver loading a vehicle onto his truck.

Easy towing. If your vehicle isn’t running or is stuck on a road or in a parking lot, your emergency roadside service coverage will pay to have it towed to the nearest shop/garage so it can get the repairs it needs. No more calling around to local tow companies that may or may not be open or have a driver ready to go — we’ll take care of it.

Customer service agent on the phone with a customer. 

Stress-free support. Car run out of gas on the highway? Engine stalling because you’re low on oil? We’ll send someone with exactly what your car needs. Battery failing? Whether you need a jumpstart or a charge, we’ve got you covered there. And when you’ve got a flat tire, we’ll be there for you with a change, too.*

A person locked out of their vehicle with the key on the seat.

Dependable locksmiths. We’ve all been there — you’re already late, and now you find that you’ve locked your keys in your car. But with emergency roadside service, we’ll send a locksmith your way to get you back into your vehicle and on the road as soon as possible.**

Mechanic working on a car's engine.

Simple billing. Worried about all the moving pieces of calling emergency roadside service and paying the towing, maintenance or repair shop? If you use one of our preferred vendors, you won’t need to worry about upfront payments or reimbursement hassles — we’ll take care of it.

Person leaning against his broken-down vehicle while looking at his phone.

How do I call emergency roadside assistance?

All it takes is a single call to 1-800-MYAMFAM to get a tow truck on the scene, a mechanic on site or a locksmith to get you back in your car.

You can save that easy-to-remember phone number in your mobile device’s contact list, or you could just use the MyAmFam app — with a tap of a button, you can get emergency roadside service on site to give your vehicle the help it needs.

Mechanic working on a vehicle at an auto repair shop.

Taking Your Vehicle to a Direct Repair Shop

If your car needs repairs, take the stress out of an unfortunate situation by taking your vehicle to a Dreams Restored Program (DRP) repair shop. We’ve worked hard to find the most-trusted, customer-friendly shops around the country and in your neighborhood.

So what else comes with the assurance that DRP repair shops are the best in the business? Take a look:

Quick service. Our direct relationship with DRP shops means repairs can start sooner than they would with non-DRP facilities. Your vehicle gets priority service, and you get on the road even sooner.

Lifetime workmanship guarantees. You can trust that your vehicle’s getting the exact service it needs, backed by American Family.

Easy processing. Don’t worry about getting multiple estimates — we’ll take care of those, plus any other necessary reviews. We’ll get the best experts in the business to take care of you and your vehicle.

Even easier billing. Instead of paying the shop yourself and getting reimbursed my American Family, we’ll make it easy by receiving the bill directly and paying it ourselves, minus your deductible.

And even if you won’t be making a claim for the damage to your vehicle, you’ll still be able to use American Family DRP repair shops to get fast and easy service.

If the repair shop you want to use isn’t in DRP, we’ll still be by your side every step of the way. We’ll work with you and your shop to get you the service your vehicle needs.

Happy person driving his vehicle.

American Family’s emergency roadside service gets you and your vehicle out of frustrating jams. And with that comes the peace of mind that when you find yourself dealing with unexpected vehicle troubles, you’ve got help whenever you need it without an outrageous bill. Connect with your American Family Insurance agent to add this coverage to your policy.

This article is for informational purposes only and includes information widely available through different sources. This article does not afford, offer, or guarantee any coverage.

This information represents only a brief description of coverages, is not part of your policy, and is not a promise or guarantee of coverage. If there is any conflict between this information and your policy, the provisions of the policy will prevail. Insurance policy terms and conditions may apply. Exclusions may apply to policies, endorsements, or riders. Coverage may vary by state and may be subject to change. Some products are not available in every state. Please read your policy and contact your agent for assistance.

*This service doesn’t include the cost of the item(s) that are delivered to you, such as the patch or a tire.

**This service doesn’t include the cost of replacing your locks or keys.

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